Universal Insurance Plc has said claims payment remains its priority in contractual relationships with clients and broker partners.
“Claims payment remains our focal point and priority. At Universal, we strive to meet our claims obligations as and when due,” Benedict Ujoatuonu, managing director/CEO of Universal Insurance said.
Ujoatuonu made the remark during the April Edition of the Nigerian Council of Registered Insurance Brokers (NCRIB) Members Evening held in Lagos.
He said “We have consistently delighted our customers with prompt settlement of claims. This to us is the major reason why we are in business.”
While assuring the brokers that the company will continue to grow its tempo in claims settlement, he assured that its relationship with brokers remains a key priority.
On efforts to improve its service delivery, he said the company has portals that are available for customers and brokers to access their products and lodge claims in the comfort of their homes or offices.
“We have applications that are very compliant and friendly, especially in compliance with the latest web aggregator’s guideline.”
“This enables any digitally compliant company to easily have a handshake with our software to buy, sell Insurance, or lodge claims.”
Ujoatuonu said its retail line products are sold and bought digitally, therefore encouraged all brokers to take advantage of the platform.
On market expansion, he said the Company’s strategy is to grow its business through expanding its market continues. “We opened a total of 6 branches in less than two years, the Yenagoa branch being the most recent one. More new branches will come up within this quarter. We are also enhancing our online platforms to ease our business operations.”
