Dana Air has apologised to all passengers affected by the recent schedule disruption resulting from the runway excursion involving one of its aircraft at Lagos Airport.
One of the airline’s aircraft veered off the runway at the Lagos airport early Tuesday morning amid heavy rainfall. All 83 passengers aboard the plane were confirmed safe after the incident.
Read also: Dana Air’s aircraft skids off runway at Lagos airport
The airline in a statement said, ”We understand the frustration and inconvenience experienced by passengers whose travel plans were disrupted due to the incident and we are deeply sorry.”
”Our remaining flights for the day have all been retimed and all the passengers on these flights have been updated via email, sms and calls. We wish to also reassure affected passengers that we are working diligently to minimize disruption and accommodate their travel needs.”
The airline commended the experience, professionalism and swift response demonstrated by its crew in handling the runway excursion incident.
“Their quick thinking, adherence to safety strict standards, and communication ensured the safe disembarkation of all passengers without injury. We are immensely proud of their commitment to passenger safety.
”We wish to also appreciate our customers for their support, loyalty and understanding at this time. This is priceless and we are grateful,” the airline stated.
Dana Air stated that safety and service excellence are core values that guide everything they.
“While we deeply regret the incident and its impact on our passengers, we remain steadfast in our commitment to upholding safety standards and providing exceptional service to our customers,” the airline added.
